Senior Underwriter Mark 1

Responsible for managing the activities of a group of Underwriters. Oversees the decision process for the group. Monitors decisions of Underwriters and ensures systems and workflow meet appropriate standards. Selects and accepts major risks on behalf of the company and assists in the planning and control of the department. Assesses most complex situations that involve greatest risk. Within company guidelines, approves or denies applications on own discretion.

• Competencies Critical objectives and responsibilities
• Customer Collaboration
• Leading with Influence
• Innovation
• Personal Mastery
• Executing
• Selects and accepts major risks on behalf of the company and assists in the planning and control of the department. Assesses most complex situations that involve greatest risk
• Prepare quotations in response to proposals received for credit insurance cover
• Issue policy documents in respect of accepted quotations
• Review existing policies on a regular basis and assess credit risks
• Ensure smooth administration of policies by giving prompt attention to all correspondence, emails, and telephone calls received from branches, policyholders, brokers, and other parties
• Supervise staff, plan, and organise workflow
• Continuous improvement to ensure effective service
• Ensure statutory and legislative knowledge is always current to resolve customer complaints, advise the business on corrective solutions to mitigate risks and improve the customer experience while complying with governance CONFIDENTIA requirements.
• Ensure adherence to organisational policies, practices, and procedures.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency
• Service delivery to ensure customer satisfaction
• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance with tactical policies, procedures, and standards.
• Establish productive operational relationships with key stakeholders in various channels and administrative teams.
• Develop work routines in line with operational plans/schedules to manage achievement of service delivery goals.
• Share knowledge on and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
• Cost control and governance adherence
• Proactively ensure use of time, resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.
• Quality people practices
• Align own behaviour with the organisation's culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Actively participate in own professional development and career path.
• Manage the team’s performance.
• Actively promote a culture of learning and high-performance culture amongst team members.

• Grade 12
• Tertiary qualification in Commerce (NQF Level 6-7 or equivalent) or studying towards a Commercial degree
• Must have passed the Mark 4 Underwriting Technical Test
• Must have experience as an Underwriter at Mark 4 level
• Must have a mandate and prior experience will be required
• Have in-depth knowledge of the commodities in the industry and must have worked with policyholders
• Underwriting skills at policyholder level
• Must have excellent communication and relationship-building skills.
• Must have a Code 8 Drivers License and own transport
• Good presentation skills, as this position deals with all Atradius policies and requires representation at Exco and 1st Tier level to present our clients’ needs.