OMF Branch Manager (OMF Mall of Africa)

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.

Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.

• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints.
• Proactively identifies new business or sales opportunities and actively markets the products and services.

• Competencies such as Building Networks, Business Insight, Collaboration, Customer Focus, and others are crucial.
• Effective communication skills are essential.
• Proven ability to develop talent and drive results.