OMF Client Relations Consultant (Mall of Africa)

This role assists clients telephonically or face to face, in accordance with business, process and compliance rules. The incumbent is individually accountable for achieving results through own efforts. Customer focused role.

Provides telephonic and face-to-face service to customers.

Adheres to service and quality standards.

Adheres to business, process and compliance rules.

Moderate to high level of technical knowledge.

Multi skilled across product and process relevant to the business area.

• Assist clients telephonically or face to face.
• Achieve results through individual efforts.
• Provide telephonic and face-to-face service to customers.
• Adhere to service and quality standards.
• Comply with business, process, and compliance rules.
• Demonstrate a moderate to high level of technical knowledge.
• Be multi-skilled across product and process relevant to the business area.

• Education: Relevant qualifications preferred.
• Competencies: Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Instills Trust, Interpersonal Savvy, Nimble Learning.