Non Motor & Content Short-Term Insurance Claims Consultant

Be the Difference in Every Claim – Join Our Short-Term Insurance Team. We are seeking a detail-oriented and client-focused Claims Consultant to join our Short-Term Insurance team. This role is responsible for managing claims end-to-end, ensuring a seamless client experience while adhering to regulatory and operational standards.

• Manage and process short-term insurance claims from initiation through to finalisation
• Assess claims in line with policy terms, conditions, and underwriting guidelines
• Ensure accurate validation and adjudication of claims
• Liaise with clients, brokers, service providers, and internal stakeholders
• Deliver high levels of customer service and maintain strong client relationships
• Handle queries, disputes, and escalations professionally and efficiently
• Maintain compliance with regulatory requirements and internal controls
• Ensure turnaround times and service level agreements are consistently met

• Relevant insurance qualification (advantageous)
• Minimum 2–5 years’ experience in short-term insurance claims
• Sound knowledge of short-term insurance products and claims processes
• Understanding of FAIS and regulatory requirements
• Strong administrative and analytical skills