Quality Assurance Specialist

This role is responsible for quality assessment on calls made and claims investigated within the Section 37C Superfund environment and is individually accountable for achieving results through own efforts.

• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.
• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
• Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.
• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.
• Provide coaching to team members to develop their skills.
• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

• Relevant Degree OR Advanced Diploma required (NQF7)
• Min 2 years experience in this role as a Quality Assessor & Coach
• Skills: Accountability, Coaching, Data Analysis, Quality Assurance (QA), Quality Assurance Testing, Quality Management Systems (QMS), Stakeholder Management
• Competencies: Communicates Effectively, Courage, Directs Work, Ensures Accountability, Instills Trust, Manages Complexity, Optimizes Work Processes, Tech Savvy
• Education: NQF Level 7 - Degree, Advanced Diploma or Postgraduate Certificate or equivalent: Business Management (Required)