OMF Branch Manager (Midrand)

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.

Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.

Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.

Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.

Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is compliance of processes for audit purposes and deal proactively with any non-compliance.

Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.

Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.

Maintains branch operations through effective expense and cost management in support of branch profitability.

Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.

Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.

Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.

Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

• Manage a team of financial and client relations consultants.
• Ensure achievement of sales targets and objectives.
• Support and motivate the consultant team.
• Manage branch as a profit centre.
• Conduct effective performance appraisals and handle disciplinary issues.
• Ensure compliance with policies and procedures.
• Train consultants and develop internal capabilities.
• Monitor daily activities and departmental progress.
• Maintain effective expense and cost management.
• Ensure resources and systems are functional.
• Achieve superior customer service.
• Manage relationships with internal & external stakeholders.
• Identify new business opportunities and market products.

• NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required).