Application Support Engineer

The Application Support Engineer – Enterprise Data Management (EDM) plays a critical role in ensuring the stability, performance, and usability of enterprise data platforms that manage reference data, master data, metadata, and data quality. This role demands strong technical expertise in EDM tools and frameworks to support complex data environments, troubleshoot issues effectively, and uphold data integrity across the organization.

• Maintain and support reference and master data systems
• Ensure accurate and consistent data across domains such as customers, products, vendors, and locations.
• Manage data hierarchies, golden records, and survivorship rules.
• Monitor data quality metrics and rules using tools like Informatica Data Quality (IDQ), Talend, or Ataccama.
• Investigate and resolve data anomalies, duplicates, and validation failures.
• Collaborate with data stewards to enforce data quality standards and remediation workflows.
• Support metadata repositories and catalogues
• Ensure metadata accuracy, lineage tracking, and business glossary maintenance.
• Assist users in navigating metadata assets and understanding data context.
• Manage incidents related to data integrity, synchronization, and platform availability.
• Perform root cause analysis and implement long-term solutions to recurring issues.
• Configure EDM tools to align with business rules, governance policies, and integration requirements.
• Optimize performance of data matching, cleansing, and enrichment processes.
• Participate in the deployment of new features, patches, and upgrades to EDM platforms.
• Conduct impact assessments and coordinate with stakeholders to ensure smooth transitions.
• Provide Tier 2/3 support to data stewards, analysts, and business users.
• Deliver training on data governance tools, workflows, and best practices.
• Maintain detailed documentation of data models, workflows, configurations, and support procedures.
• Create knowledge base articles and runbooks for internal teams.
• Support testing of new data rules, workflows, and platform enhancements.
• Validate data accuracy, lineage, and compliance before production deployment.
• Generate reports on data quality, issue resolution, and platform performance.
• Gather user feedback and contribute to continuous improvement of data operations and support services.

• Bachelor’s degree in Computer Science, Information Systems, Data Management, or a related field. Certifications in MDM, DQ, or metadata tools are a plus.
• 3+ years of experience in Application Support or related roles.
• Demonstrated success in Data Management solutions.