EVERGREEN TALENT POOL_Hillcrest Node

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future FNB Employee!

Please note that this is a Talent Pool advert and not an active vacancy, we are looking for candidates that reside near the following branches;

• Hillcrest
• Hammersdale
• Westown
• Kloof

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

Now’s the time to imagine your potential in a team where you can become the best version of yourself.

• Connect with our customers by living up to our brand promise.
• Converse with customers clearly and provide helpful solutions based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer Fairly) principles.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities.
• Ensure activities support cost containment and reduction.
• Optimise customer interactions to migrate or convert customers to eChannels.
• Comply with procedures and processes.
• Fulfilling transactions above the benchmark.
• Support organisational values.
• Take accountability for own performance.
• Improve knowledge through training as per eCareers.
• Contribute to overall team effectiveness.
• Adapt to changing business and customer needs.

• National Senior Certificate (Matric)
• NQF 5 in Banking / NQF6 / Related fields