Junior Specialist: Operations

The IBD Fulfilment team is currently looking for a junior Ops specialist who will manage all elements of operations. They will ensure that department policies and procedures are always followed and that corrective actions are taken in respect of reported events, discrepancies, or inaccuracies. They will also be responsible for the delivery of a range of business-critical processes, optimizing the use of resources to successfully meet and exceed challenging SLAs.

• Meeting targets relating to service quality and overall productivity of the department.
• Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success.
• Responsible for placing the Client at the heart of the operating model.
• Accountable for the production and maintenance of process documentation.
• Manage technology performance and continuously improve inefficiencies.
• Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs.
• Be key point of contact for operational responsibilities.

• Grade 12/ NQF Level 4.
• Minimum 2 years’ experience in foreign exchange.
• Minimum 1 year exposure to reconciliations function.
• 3 years’ experience in Trade finance/documentary trade (including import and export letters of credit, documentary collections and related products).
• Computer literacy.
• Knowledge of International Chamber of Commerce rulings and publications.