Commercial Claims Consultant Short Term Insurance

Manage the full claims lifecycle for commercial lines (from notification to settlement). Assess claims in line with policy wording, underwriting guidelines, and regulatory requirements. Liaise with clients, brokers, assessors, loss adjusters, and service providers. Investigate and evaluate claims, ensuring accurate and fair outcomes. Proactively drive claims resolution and manage turnaround times. Identify potential fraud indicators and escalate where necessary. Deliver excellent client service and maintain strong broker relationships. Maintain accurate records and ensure compliance with internal and external requirements. Provide insights and feedback to improve claims processes and client experience.

• Manage the full claims lifecycle for commercial lines (from notification to settlement)
• Assess claims in line with policy wording, underwriting guidelines, and regulatory requirements
• Liaise with clients, brokers, assessors, loss adjusters, and service providers
• Investigate and evaluate claims, ensuring accurate and fair outcomes
• Proactively drive claims resolution and manage turnaround times
• Identify potential fraud indicators and escalate where necessary
• Deliver excellent client service and maintain strong broker relationships
• Maintain accurate records and ensure compliance with internal and external requirements
• Provide insights and feedback to improve claims processes and client experience
• Handle all customer interactions professionally and efficiently
• Provide support to customers and team as required to ensure team performance
• Ensure that all team activities are in adherence to relevant control and compliance requirements

• Minimum 3–5 years’ experience in commercial claims
• Strong knowledge of commercial insurance products (property, liability, motor fleet, etc.)
• Proven experience working with brokers and/or corporate clients
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)