Senior Specialist: Data Insights and Intelligence MI/BI

SME specialists who partners with business units to create value adding campaigns and sustainable comprehensive reporting. Maintains a high standard acting as quality assurance as work is delivered. Delivers clearly defined asks to MI / BI / Visualisation teams.

Oversees and conducts the conversion of data into insights that will lead to informed business decisions. Works directly with stakeholders within the assigned departments.

To support and enhance intellectual business performance modelling and create measures that drive an optimal value management strategy. To enhance information in order to support optimal decision making.

• Strategic Insights Generation - Analysing trends, audience engagement, and customer journeys to determine which campaigns are effective and optimization opportunities.
• Campaign Execution – Manage leads generation across Card Issuing portfolio. Drive improvement of campaign performance and successes regarding target market, quality of data, relevance of offer, customer experience, and customer requirements. Track and report on client campaigns and initiatives.
• Subject Matter Expert on management information and business intelligence reporting requirements and related solutions to enable increased throughput and better quality business decisions based on insights. Drives clear standardisation of business rules and creates sustainable channels for data flow within the business.
• Creates relationships between business areas, enabling a better understanding of data and reporting. Sets a standard of reporting used across all business areas units built on sustainable solutions.
• Validate, Collaborate & Research - Continuously explore ways to enhance business performance by analysing key profit / cost / process efficiency drivers, key indicators, relationships and trends.
• Collaborates and manages across internal data pillars to deliver on complex projects. Takes accountability to assess, define and manage project deliverables, milestones, risks and issues.
• As Subject Matter Expert, the Senior MI / BI Analyst fulfils a mentoring role and guides delivery across layers within the business area.
• Analytical Insights - Guide and mentor team members on data manipulation and analytical techniques to provide analytical insights and recommendations that support decision making to the business.

• Bachelor's Degrees and Advanced Diplomas: BMI - Business Management and Informatics